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Frederic Mazza

Innovative & Experienced Hotel General Manager

Strategic planning
Result oriented
Decision maker
Sense of organization
Skilled communicator
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Frederic Mazza
43 years old
Phuket, Thailand
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Professional Status
Employed
Unavailable
About Me
Highly influential and results-driven hospitality executive with a proven record of success in leading high-profile operations and driving innovation, growth, and change. Creative and strategically minded, with strong commercial acumen and a deep commitment to customer experience. Adept at inspiring teams, optimizing performance, and communicating effectively across all levels of the organization. A strategic thinker who thrives in fast-paced operations.
Skills

Management Leadership

  • Recruiting, integration and development of new collaborators
  • Motivation, management and evaluation of workers during shifts
  • Full administrative and operational management
  • Leading by example

Customer Service

  • Ensure customer satisfaction by exceeding all expectation
  • Management and analysis of customer feedback
  • Ensure the best quality of service is provided at all times
  • Complaint management and customer reviews
  • Optimisation of the "Customer Relationship Management"

Marketing Communication

  • Analysis of competitive markets
  • Commercial strategy to give a lift to sales
  • Organisation of PR event to strive visibility
  • Management of social media to push sales & special events
  • Bold marketing action to create the visibility
  • Being part of the community & the talk of the town

Financial Awareness

  • Annual budget planning & forecasting
  • Management of hotel cost to include payroll
  • Weekly revenue meeting to analyse the market trends and maximise sales
  • Analysis of profits & losses, financial analysis & reporting, sales reports & results

Computer Skills

  • Windows | Mac OS
    Expert
  • Microsoft Office (Word, Excel, Power Point, Outlook)
    Expert
  • Opera | Micros
    Expert
  • PMI | ReviewPro
    Expert
  • SAP | EMMA
    Advanced
  • Lighthouse | SiteMinder | STR
    Advanced

Languages

  • French (Native proficiency)
    Expert
  • English (Bilingual proficiency)
    Expert
  • Italian (Limited working proficiency)
    Good
  • Thai (Beginner)
    Notions