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Frederic Mazza

Innovative & Experienced Hospitality Professional

Strategic planning
Result oriented
Decision maker
Sense of organization
Skilled communicator
Frederic Mazza
41 years old
Nice, France
Professional Status
Unemployed
Available
About Me
Highly influential, creative and experienced hospitality professional with a strong customer focus. Proven experience in high pressure, high profile environments delivering innovation and change. Commercially aware and able to communicate at all levels with the business. A strategic thinker who enjoys the fast pace operations
Experiences
  • Radisson RED Phuket Patong Beach • Radisson Resort & Suites Phuket Kamala • Holiday Inn Resort Phuket Karon Beach • Holiday Inn Resort Phuket Surin Beach
  • Pre-opening Radisson RED Phuket Patong Beach
  • The Radisson Blu Hotel Casablanca City Center 5-star is set among Art Deco buildings right in the middle of the iconic Mohammed V Boulevard. Designed by the well-known Chilean architect Jaime Beriestain, it has 120 sophisticated rooms, including 16 suites, ideal for business and leisure travelers. The hotel features an indoor pool, spa, fitness center, and more than 450 square meters of modern meeting spaces in a prime business location
  • 4 F&B outlets: The Collection Brasserie, Yuzu Restaurant, Lobby Bar & Caprice Bar located on the rooftop
  • Leading & managing a team of 10 Head of Department and the total of full time equivalent (FTE) is 93
  • Key Figures:
    Occupancy: 87% (+22%) - Room Departmental Profit: 83% (+7%) - F&B Departmental Profit: 38% (+21%) - Gross Operating Profit: 41,8% (+9,4%) - EBDITA: 32.6% vs 24.9% budgeted - Payroll Cost: 21.0% vs 29.3% budgeted - Food Cost: 33% - Beverage Cost: 16%
  • Responsible for inspiring my team members with our core beliefs, to create and deliver memorable moments to our guests and collaborators. To achieve the best outcome in terms of guest satisfaction, revenue and budget targets. To maintain the brand standards to the highest level. To animate the monthly owner meetings. To elaborate the annual budget plan and sales strategy. To guaranty the highest level of safety & security within the property
  • Régence Plage by Radisson Blu
  • Located on the iconic Promenade des Anglais, the hotel features 331 keys, 3 restaurants, 3 bars, popular rooftop to include swimming pool, bar, lounge & Calade restaurant. Rooftop DJ evenings up to 1500 guests. Private beach Regence Plage by Radisson Blu is just across facing the hotel with over 200 sunbeds, beach restaurant & lounge bar
  • Responsible for the hotel operations as a whole.
  • Involved at all levels of the business
  • Leading the team by example

Executive Assistant Manager

Atmosphere Hotels & Resorts
November 2020 to January 2021
Madivaru
Maldives
  • Varu by Atmosphere
  • The Radisson Blu Hotel Dakar Sea Plaza is located in the chic Fann Corniche district. The 241 fully-equipped rooms and suites of this elegant hotel feature a contemporary design
  • Management team of 140 collaborators. 6 catering outlets (4 restaurants and 3 bars). Buddha Bar franchise. High Conference & Banqueting capacity
  • Full development of the catering department, sales and marketing strategy, cost control, preparation of annual budget and sales forecasts, operational, financial and administrative responsibility, recruitment and continuous training of the team, animation of weekly briefings and service meetings
  • Member of the executive team
  • Contracted as consultant to develop the basic food & beverage standard of service, review and advise on menu content and design, food & beverage sales and marketing strategies, social network visibility, wine and spirits skills, basic English hospitality courses
  • Between Tahiti and Bora Bora, the Hilton Moorea Lagoon Resort & Spa 5-star is ideally located. The property has over 100 overwater & garden bungalows with private pool. Three restaurants and three bars, room service & minibar, pool & beach service, conference & banqueting facility, Moorea Lagoon Spa, fitness center, luxury boutiques, Polynesian dance & fire show, concierge & activity desk.
  • Responsible for overseeing all food & beverage outlets including kitchen operations, pool & beach operations, entertainment program, ​and live concerts
  • Financially involved to deliver consistent growing trends and meet all forecast and budget targets
  • Managing and developing a team of 90 people to achieve the best outcome at all levels at all times
  • Member of the executive team
  • 124 rooms & suites, Restaurant & Wine Bar « Bay Star Café », Restaurant, Bar & Private Beach « Bay Star Beach », Bar « Le Sloop », 24 hours Room Service, Minibar, Conference & Banqueting facilities, Fitness Centre, located on the French Riviera between Cannes et Monte-Carlo
  • Responsible for overseeing the night operations and the security procedures of the property
  • Responsible for the well being and security of our guests, customers and staffs over night
  • Analyses of daily sales by revenue centre against budget
  • Management of cashiering operation overnight to includes all F&B outlets
  • Responsible for overseeing all VIP’s late arrivals and early departures
  • A tradition of hospitality, individualized service and refined cuisine which excell today. Entirely renovated by Pierre-Yves Rochon the hotel shines like a jewel on the shores of Lake Geneva. Let yourself be seduced by our restaurant "Les Saisons" awarded with a Michelin Star
  • Responsible for delivering outstanding quality service to guests
  • Responsible for the F&B sales and activities within the hotel environment
  • Supervision of all conferences, banquets and weddings
  • Management of the POS system to include the maintenance of the data base
  • Setting up and follow up of the Leading Quality Assurance standards (LQA)
  • Responsible of the recruitment, induction, training of all new collaborators
  • Hotel Duty Manager, Responsible for overseeing of the hotel in GM’s absence
  • The Union Jack Club is a Private Residential Members Club created in 1904 for serving and former military personnel of Her Majesty’s Armed Forces and their families. Located in the heart of Waterloo, the Club has over 300 rooms & suites, a Fine Dining Restaurant, Bars, Library and 12 fully equipped Conference & Banqueting rooms
  • Full operational, administrative and financial responsibility of the F&B department
  • Responsible of the Conference & Banqueting revenue centre, booking process and day to day operation
  • Analysis of sales, occupancy and forecast, departmental budget, cost control
  • Increased overall Food & Beverage GOP by 154% over a period of three years
  • Oversaw the creation, development and achievement of the lobby Coffee Shop
  • Oversaw the full Kitchen & Restaurant Refurbishment Program
  • Hotel Duty Manager, responsible for overseeing of the Club in CEO’s absence
  • 45 Executive Deluxe Bedrooms including 8 Junior & Grand Suites, Concierge service, Private Fine Cigar Lounge, The No Ten Bar & Restaurant Lounge, 24 hours à la Carte Room Service, State of Art InRoom Mini Bar
  • Promoted from the Bermondsey Square to No Ten Manchester Street Hotel
  • Pre-opening & opening of the No Ten Manchester Street Hotel
  • Pre-opening & opening of the Bermondsey Square Hotel
  • Hotel Duty Manager, responsible for overseeing of the hotel in GM’s absence
  • 195 Rooms & Suites, Restaurant Brasserie De Verre en Verre, Martello & Marina Bars, HiTech Meeting & Event Rooms, 250 seats outdoor terrace, Swimming Pool, Spa, Beauty Treatment Centre, Room Service & Mini Bar
  • Pre-opening & opening of the Radisson Blu Waterfront Hotel Jersey 4-star
  • Operation and development of the F&B department
  • Recruitment, training & development of the Food & Beverage team
  • Hotel Duty Manager, responsible for overseeing of the hotel in GM’s absence

Restaurant & Bar Manager

The Club Hotel & Spa
February 2007 to August 2007
Jersey - Channel Islands
  • 49 rooms & suites, the Club Lounge Restaurant and the Bohemia Michelin Star Restaurant, the Bohemia Bar, the Lounge Bar Terrace, Spa, Sauna, Swimming Pool, Meeting & Event, Room Service & Minibar
  • Named one of the top 25 UK restaurants by Egon Ronay
  • Awarded 4 Rosettes by the AA in 2006 & 2007
  • Awarded a Michelin Star in 2005, 2006 and 2007
  • Management of a 14 employee-shift
  • 182 rooms & suites, 2 restaurants, 2 bars, 1 panoramic roof terrace
  • Management of a 18 employee-shift
  • 147 rooms & suites, 1 restaurant, 1 bar, all day dining lounge bar, high profile conference & banqueting facilities, room service & minibar
  • Management of a 15 employee-shift
  • Responsible for recruiting, training and developing the team members
  • Responsible for the overall guest satisfaction
  • Responsible for the HACCP & Food Safety procedures within the F&B department
  • Menu development with the Head Chef to renew and enhance the culinary experience, quality control, cost control, payroll management, goods ordering & controlling
Skills

Management Leadership

  • Recruiting, integration and development of new collaborators
  • Motivation, management and evaluation of workers during shifts
  • Full administrative and operational management
  • Leading by example

Marketing Communication

  • Analysis of competitive markets
  • Commercial strategy to give a lift to sales
  • Management of social network to push sales and special events

Customer Service

  • Ensure customer satisfaction by exceeding all expectation
  • Management and analysis of customer feedback
  • Ensure the best quality of service is provided at all times
  • Complaint management and customer reviews
  • Optimisation of the "Customer Relationship Management"

Financial Awareness

  • Annual budget planning & forecasting
  • Management of hotel cost to include payroll
  • Analysis of profits & losses, financial analysis & reporting, sales reports & results

Computer Skills

  • Windows / Mac OS
    Expert
  • Microsoft Office (Word, Excel, Power Point, Outlook)
    Expert
  • Opera / Micros
    Expert
  • SAP / EMMA
    Expert
  • PMI / ReviewPro
    Expert

Languages

  • French (Native proficiency)
    Expert
  • English (Bilingual proficiency)
    Expert
  • Italian (Limited working proficiency)
    Intermediate
  • Thai (Notions)
    Notions

BTS Hôtellerie Restauration

Technical School Hotel Trade and Tourism Paul Augier

1997 to 2002
BTS Hôtellerie restauration option A mercatique et gestion hôtelière

Leadership Essentials

eCornell Online Learning University

April 2019

Hospitality Management

eCornell Online Learning University

May 2019

Hotel Revenue Management

ECORNELL ONLINE LEARNING UNIVERSITY

May 2020
Interests

What I Like

  • Self-development, Swimming, Sky Diving, Traveling

Visited Countries

  • Australia, Channel Islands, France, French Polynesia, Germany, Ireland, Italy, Maldives, Monaco, Morocco, Netherland, New Caledonia, Senegal, Spain, Switzerland, Thailand, Tunisia, United Kingdom, United States